Patient Satisfaction Survey

Results of our Annual Patient Satisfaction Survey

2019

100% of our patients score us excellent/good in quality of service, good advice and customer service

Here are some examples of our 2019 survey

Why our patients chose to stay with us

Location, services available, satisfaction with treatment so far
Excellent treatment and friendliness of staff
Local and excellent
Continued good professional service, friendly and down to earth
Camilla’s interaction with **** means she enjoys coming to the dentist, no hassle
Excellent and personal treatment
Near to where I live
Local and good care
Quality of care and quality of staff
Great dental for nervous patient
Excellent service, lovely staff, local
Value for money
Puts you at ease when doing dental treatment
Quality of service, giving peace of mind
Understanding people’s fears

58% of our patients rated us excellent for all general, dentist and staff categories, while 42% rated us good and excellent between the three categories, totalling to 100% patient satisfaction.

2017

100% of our patients score us excellent/good in quality of service, good advice and customer service

Here are some examples of our 2017 survey

Why our patients chose to stay with us

“Friendly and professional”
“Totally happy with service”
“Patient care”
“Accessibility, quality of service, caring/listening”
“Local convenient appointment times”
“Friendly and relaxed service”
“Caring and comfortable ”
“Excellent, friendly service”
“Teeth feel good/improved since I moved here”
“Convenient, clean, professional”
“Good service, availability of appointments and monthly plan”
“For the understanding and treatment for my fear of dentists”
“Convenience near to home-a marvellous practice”
"Accessibility"
“Friendly kind staff”

45% of our patients rated us excellent for all general, dentist and staff categories, while 55% rated us good and excellent between the three categories, totalling to 100% patient satisfaction.

2016

100% of our patients score us excellent/good in quality of service, good advice and customer service

Here are some examples of our 2016 survey

Why our patients chose to stay with us

“I was once terrified of dentists, not any more, totally at ease”
“Excellent service, friendly, calming staff”
“Happy place”
“Friendliness and professionalism of all staff”
“High quality”
“Friendly and relaxed service”
“Trustworthy”
“Dentist is very up to date”
“Friendly, helpful service”
“Helped me overcome my deepest fear of dentists without pressure”
“Continued excellent professionalism”
“For the understanding and treatment for my fear of dentists”
“Convenience near to home-a marvellous practice”
“Good service, availability of appointments and monthly plan”
“Very thorough, extremely professional”
“Convenience of service provided”
“Good practice 100 yards from my house”
“No change of dentist each visit”

52% of our patients rated us excellent for all general, dentist and staff categories, while 48% rated us good and excellent between the three categories, totalling to 100% patient satisfaction.

2015

95% of our patients score us excellent/good in quality of service, good advice and customer service

Here are some examples of our 2015 survey

Why our patients chose to stay with us

“The excellent care and a really personal service making you feel comfortable and valued.”
“Late night and weekend appointments”
“Continuity”
“Excellent service with a smile”
“Modern”
“Friendly, professional staff”
“Good service and advice”
“Very good care”
“Considerably better with nervous patients”
“Because of the friendliness of both dentist and practice staff”
“Excellent, informative and friendly staff”
“Very friendly, listens to my concerns”
“Friendly good advice, gentle, best dentist I have ever been to”
“People, the service and the care given.”
2014

94% of our patients score us excellent/good in quality of service, good advice and customer service

Here are some examples of our 2014 survey

Why our patients chose to stay with us

“Customer relationship and friendly service”
“Really informative”
“Welcoming atmosphere”
“Very clean and bright practice”
“Very friendly and willing to discuss what is needed”
“Good sound advice”
“Friendly helpful service”
“Late opening times”
“Straightforward and professional with some warmth. I feel confident that the treatment is the best value and most appropriate available”
“Very friendly, always returns calls (dentist) good friendly dentistry”
“Friendly and gentle with work”
“A friendly dentist who explains everything to you”
“Clean, good reception, treatment good and well equipped”